Return & Refund Policy
To ensure prompt, accurate service, all returns require prior authorization by Big Armory's Customer Service Department. Big Armory will accept returns within 21 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 36 hours of receipt of merchandise.
If you receive a damaged shipment, please note this on the freight delivery record and take pictures of the damages. Please keep all packaging and notify Customer Service immediately.
We are unable to take back products with opened packaging and used products. Big Armory is not a warranty repair station, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details. Additionally, we cannot accept returns on clearance items, special order merchandise or products that have been shipped to a third-party.
Our return specialists will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.
There will be no restocking fee if an item is returned as a result of our error, shipping errors or merchandise damaged in transit.
All other returns are subject to a 10% restocking fee.
Returns for items that have been shipped directly from the manufacturer will be assessed a 25% restocking fee and must have prior manufacturer approval.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.
Original and return shipping charges will not be refunded unless the return is the result of our error or merchandise is damaged in transit. Shipping labels will not be issued to consumers. Shipping labels cannot be issued for products classified as hazardous materials. Please contact the Customer Service Department for additional details.
To process a return request using our website, please follow these easy steps:
Fill out the form on our website here to send your request.
Once we have processed your request, you will receive an email and additional instructions on where to send the return. Our goal is to process requests by the close of business on the next business day.
Please include a copy of the original invoice with the package.
Should you have any questions, please feel free to contact Big Armory's Customer Service Department here or email us at firstname.lastname@example.org.